Policies
Shipping & Returns
Free US shipping over $100, a flat $12.95 under. 30-day returns. Damaged or defective items replaced or refunded immediately. Plain-language details below.
Shipping
How it ships.
Rates
Complimentary shipping on orders over $100 within the United States, applied automatically at checkout — no code needed. Orders under $100 ship via USPS Priority Mail for a flat $12.95.
Cutoff
Orders placed before 4 pm Central Time ship the next business day. Orders after 4 pm may ship the next day or the second business day.
Carriers
Default carrier: USPS Priority Mail. UPS or FedEx available — contact us before placing the order if you'd like a specific carrier or expedited shipping.
Delivery window
Most orders arrive within 1–3 business days from ship date. We'll email you when your order ships.
Tracking
You'll get an email with the carrier and tracking number the moment your order ships, then a note when it's out for delivery and when it arrives. Check status anytime on the order status page with your order number and email. Prefer real-time delivery alerts? Enroll free with your carrier — USPS Informed Delivery, UPS My Choice, or FedEx Delivery Manager.
Out of stock
If an item is out of stock when you order, we'll contact you using the phone number on the order to confirm a replacement, hold the order, or refund.
Returns
If something needs to come back.
Window
Returns accepted within 30 days of purchase. New or slightly used products only. Full refund issued to your original payment method via Square.
How to start a return
Contact us with your order number and reason for the return. We'll send a return shipping label and instructions. Refund processed as soon as the package is received and inspected.
Damaged or defective
If your package arrives damaged, or the item is defective, please contact us immediately. We'll replace the item or issue a full refund — whichever you prefer. No return shipping cost on damaged goods.
Original shipping
Original shipping charges are non-refundable. Customers cover return shipping costs unless the item was damaged or defective on arrival.
Treatment products
Skincare products opened beyond a single test application are not eligible for return for hygiene reasons. If a product reacts badly to your skin, contact us — we make exceptions for documented adverse reactions.
Questions before you order
Use the contact form or call (832) 699-2049 during studio hours. We'll confirm carrier, delivery window, or stock before you check out.