Legal

Terms of Service

Vera Pelle Esthetics, Inc. · doing business as Vera Pelle European Skin Spa® · 2200 Edwards St, Ste 305, Houston, TX 77007

Effective June 16, 2026 · governs verapelleskin.com and your engagement of Vera Pelle for esthetic services.

These Terms of Service (the “Terms”) govern your use of https://verapelleskin.com (the “Site”) and your engagement of Vera Pelle Esthetics, Inc., doing business as Vera Pelle European Skin Spa (“Vera Pelle,” “we,” “our,” or the “Spa”), for esthetic services.

You agree to these Terms in two reinforcing ways. First, before each appointment you complete and electronically sign our Client Agreement through Square Contracts, which includes your acknowledgment that you have read and agree to these Terms and our Privacy Policy. Second, by booking a session, purchasing a product or gift card, completing a consultation form, or otherwise using the Site, you accept these Terms. If you do not agree, please do not book or use the Site.

Vera Pelle provides esthetic services under a Texas Esthetician license issued by the Texas Department of Licensing and Regulation (TDLR). Our work is described as Clinical Facial Architecture & Manual Facial Sculpting and includes facial massage (buccal intra-oral, myofascial, and lymphatic), European face lifting, facials, hydradermabrasion, microcurrent, and LED therapy, offered within the scope of a Texas esthetics license.

We are not a medical practice. Our services are aesthetic and relaxation services. They are not medical care, physical therapy, or rehabilitative care, and they do not constitute medical advice, diagnosis, or treatment. We do not diagnose or treat illness or disease, prescribe medication, or perform spinal manipulation or adjustments. If you have a medical condition, consult your physician before booking. We will modify or decline services where a contraindication makes a session unsafe.

Before every appointment, each client completes a skin consultation form and signs our Client Agreement covering informed consent, the waiver, and release of liability. This applies to first-time and returning clients alike — a current consultation and signed consent are required for each visit, so that your esthetician is working from up-to-date health information every time. The release portion of that agreement is reproduced in §13 of these Terms and is executed through Square Contracts, which is the binding record of your signature.

When you submit the consultation form, you separately authorize Vera Pelle to receive and store your health information solely to prepare for and perform your treatment. How that information is handled and protected is described in our Privacy Policy.

You agree to disclose accurate and complete medical history, medications, allergies, and active conditions, and to answer all pre-treatment questions truthfully and to update your information before each visit. We rely on this information to perform your services safely. You agree to indemnify and hold Vera Pelle harmless from any claim, injury, or damage arising out of inaccurate, incomplete, or withheld health information.

Sessions require full prepayment at the time of booking, captured through Square. The full session fee is charged when you reserve the slot; this applies to first-time and returning clients alike. We do not take partial deposits.

Our full booking and cancellation policy is published at /cancellation-policy and is summarized here: more than 48 hours’ notice — free to cancel or reschedule, with prepayment refunded or credited to a rescheduled session; within 48 hours — prepayment is non-refundable; no-shows forfeit the full session fee. Appointments booked within 24 hours are invoiced immediately and the invoice must be paid within one hour or the slot is released. Sessions begin at the scheduled time; if you arrive late, your session is shortened by the late amount and the price does not change.

Prices shown on the Site are pulled from Square Catalog at the time the page renders and reflect the then-current published price. The final price on your invoice will match Square’s record at the time of service. We may update pricing at any time; a booking already placed honors the price in effect when it was booked.

Products purchased through Vera Pelle are sourced through authorized brand retailers and carry the manufacturer’s warranty. Marini SkinSolutions® purchases made through our “Buy Direct” links ship from and are governed by Marini SkinSolutions®; their policies apply to those orders.

Our shipping and returns terms are published at /shipping-returns and control. In summary: returns are accepted within 30 days of purchase for new or slightly used products, with a full refund to your original payment method through Square; opened skincare used beyond a single test application is not eligible for return for hygiene reasons, except that we make exceptions for documented adverse skin reactions. Original shipping charges are non-refundable; customers cover return shipping unless an item arrived damaged or defective.

Vera Pelle gift cards do not expire and carry no fees. Our gift cards are issued through Square, whose policy prohibits setting an expiration date on cards issued through its platform, and it is our policy not to set one — so a Vera Pelle gift card has no expiration date and its balance remains available until fully redeemed. Gift cards have no cash value beyond their original purchase amount. Lost or stolen gift cards cannot be replaced unless they were never redeemed. Gift cards are redeemed in person at the time of the appointment; bring your redemption code to your visit. Although a gift card does not expire, an unused balance that remains inactive for an extended period may become subject to Texas unclaimed-property law, in which case the funds may be remitted to the Texas Comptroller and can be claimed by you from the State; this does not reduce or cancel your right to the value.

We do not maintain a before-and-after photo gallery, and standard treatment does not involve photography of you. If, separately and entirely at your option, you choose to participate in a photo or media arrangement, that consent is handled through its own written agreement, is separate from your treatment and these Terms, and may be declined or withdrawn at any time. We will not photograph you for marketing or any other purpose without a separate, signed media release.

Any testimonials or reviews we publish are genuine. Where a reviewer received anything of value — for example a complimentary or discounted service — that connection is disclosed. We do not selectively suppress honest negative reviews. Where our Site links to products through an affiliate arrangement (such as Marini SkinSolutions®), we disclose that relationship.

Esthetic services carry inherent risks, including temporary redness, irritation, sensitivity, bruising (which can accompany intra-oral or buccal massage), and, rarely, allergic or other skin reactions. You acknowledge and accept these risks. Results vary from person to person, and no specific result is guaranteed. New products and active ingredients may be patch-tested; if you experience a reaction, discontinue use and seek appropriate care. Our services and any product recommendations are cosmetic and are not intended to diagnose, treat, cure, or prevent any disease or condition.

To the fullest extent permitted by law, Vera Pelle’s total liability arising out of or relating to your use of the Site or your receipt of services is limited to the amount you paid for the service or product giving rise to the claim. We carry professional liability insurance. We are not liable for indirect, incidental, special, or consequential damages.

Nothing in these Terms limits or waives any liability that cannot be limited or waived under Texas law, including liability for gross negligence, fraud, or intentional misconduct, or any rights or remedies under the Texas Deceptive Trade Practices–Consumer Protection Act (Tex. Bus. & Com. Code Ch. 17). Any limitation of liability in these Terms applies only to the maximum extent permitted by Texas law. This section is in addition to, and does not replace, the release of liability you agree to in §13.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles.

Informal resolution first. Before filing any action, you agree to first contact us and give us 30 days to resolve the matter in good faith.

Venue. Any dispute that is not resolved informally will be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to the jurisdiction and venue of those courts. Either party may bring a qualifying claim in the Justice Court (small-claims) of Harris County.

Jury-trial waiver. TO THE EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ITS RIGHT TO A TRIAL BY JURY IN ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

Time to bring a claim. Any claim must be brought within two years and one day after the claim accrues, except where a longer period is required by law.

Every client signs the Client Agreement — including the release below and the consultation waiver that follows — through Square Contracts before treatment. The version you sign in Square Contracts at or before your appointment is the binding record; this copy is published for your reference.

Before you sign — please complete your consultation first

Before signing, please complete your Skin Care Consultation Form at verapelleskin.com/consultation. The form takes a few minutes and lets your esthetician prepare safely for your visit; the agreement below confirms the consent and release that accompany it.

Release & Waiver of Liability — please read carefully. This affects your legal rights.

I am choosing to receive esthetic services from Vera Pelle Esthetics, Inc., d/b/a Vera Pelle European Skin Spa, and its owner (the “Spa”), and I understand these services carry inherent risks, which I accept.

I release, waive, and discharge the Spa from any claim for personal injury, skin reaction, or property damage arising out of the services I receive — including a claim caused, in whole or in part, by the Spa’s own ordinary negligence.

This release does not cover gross negligence, willful or intentional misconduct, or any liability that cannot be waived under Texas law.

The following is the consultation waiver every client signs, reproduced in full and kept verbatim. It and the release above are cumulative.

Services Selection

Client (“You”) are requesting Vera Pelle European Skin Spa (“Spa”) to provide the spa treatments You’ve selected. You agree and understand that certain massage/bodywork, skin care, and other spa treatments should not be performed under certain medical conditions. By signature below, you affirm that you have informed the Spa of all known medical conditions and answered all pre-treatment questions truthfully. You understand and agree that Spa Estheticians, Therapists and Technicians (collectively “Spa Professionals”) do not diagnose or treat illness, disease, or physical or mental disorders. You also understand that Spa Professionals do not prescribe medical treatments and do not perform spinal manipulation or adjustments. You acknowledge, agree and represent that you understand the nature of the selected spa treatment(s) and that You are in good health and proper physical condition to undergo the selected spa treatment(s).

Discomfort or Specific Sensitivities

If You experience any discomfort or specific sensitivities during Your treatment, you agree to immediately advise Your Spa Professional. Spa Professionals, at Your direction, will adjust Your treatment(s) to Your comfort level or discontinue any of Your selected treatment(s). You understand that Your selected spa treatment(s) could cause varying degrees of skin irritation, including but not limited to, redness, burning, itching and peeling. You understand and agree that Your selected spa treatment(s) do not guarantee any specific result. Spa will not process any refund or exchange requests after commencement of Your treatment(s).

Expectations

You understand that any sexually suggestive or illicit remarks or behavior by You will result in the immediate termination of Your selected treatment(s) and that You will remain responsible for payment in full of the terminated service. Spa reserves the right to refuse to administer services at its sole discretion. You understand that Your Spa Professional may determine it is unsafe for You to proceed with or continue Your spa treatment(s) due to health-related concerns, in which case You may be required to provide Spa with a physician’s release prior to commencing Your treatment(s).

Your Health Disclosures

You represent that the health information you have provided on your consultation form is accurate and complete, and you agree to update it before each visit. You understand the Spa relies on it to perform your services safely, and you agree to indemnify and hold the Spa harmless from any claim, injury, or damage arising out of inaccurate or withheld health information.

Attestation

By signature below, You attest that you have read and understand this document in its entirety. You understand and voluntarily accept any risk of which You have been advised associated with the selected spa treatment(s) and/or Your use of Spa’s facilities. You further understand that this document is intended to serve as a release of Spa, its Spa Professionals, agents, employees and Spa’s insurers, and their respective officers, directors, stockholders, successors and assigns from all liability of any nature whatsoever for any injury or damage which may occur to You or Your family as a result of Your receipt of the selected spa treatment(s).

Terms of Service & Privacy Policy

I have read and agree to the Vera Pelle Terms of Service and Privacy Policy, available at verapelleskin.com/terms and verapelleskin.com/privacy. I understand these documents are part of this agreement.

Consent to Handle Your Health Information

I authorize Vera Pelle to collect and store my health and skin information solely to prepare for and perform my treatment. I understand it is kept encrypted within Microsoft 365 and is not sold or used for advertising. (Described in the Privacy Policy.)

Signatures

This contract may be signed electronically or in hard copy. If signed in hard copy, it must be returned to the Business for valid record. Electronic signatures count as original for all purposes.

By typing their names as signatures below, both parties agree to the terms and provisions of this agreement.

The Site and its content — including the Vera Pelle name and marks, text, photography, design, and layout — are owned by Vera Pelle or its licensors and are protected by intellectual-property laws. You may not copy, reproduce, or use our content or marks without our written permission, except as needed to use the Site for its intended purpose.

The Site links to and relies on third-party services, including Square (booking and payments), Marini SkinSolutions® (product purchases via affiliate links), and social platforms. We are not responsible for the content, products, or privacy practices of third-party sites, and your use of them is governed by their terms and policies.

You consent to transact with us electronically. Agreements you sign electronically — including the Client Agreement in Square Contracts — and notices we provide electronically satisfy any legal requirement that such records be in writing, consistent with the federal E-SIGN Act and the Texas Uniform Electronic Transactions Act. Your electronic signature has the same effect as a handwritten one. As part of your electronic signature, we record the date and time of signing, your IP address, and your device or browser type, and retain that information with the signed record to evidence the signature.

Our services and Site are directed to adults 18 and older, and we do not knowingly collect personal information from anyone under 18. We do not provide services to a minor without the in-person consent and presence of a parent or legal guardian.

We aim to keep the Site reasonably accessible and work toward conformance with WCAG 2.1 AA. If you have trouble accessing any part of the Site or need a service accommodation, please contact us using the details in §21 and we will work with you.

Severability. If any provision of these Terms is held unenforceable, the rest remain in effect, and the unenforceable provision is enforced to the maximum extent permitted.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Force majeure. We are not liable for delay or failure to perform due to causes beyond our reasonable control (for example, illness, power or facility outage, severe weather, or government action); affected sessions will be rescheduled or credited.

Assignment. We may assign these Terms in connection with a sale or reorganization of the business; you may not assign your rights without our consent.

Entire agreement. These Terms, the Privacy Policy, and the signed Client Agreement are the entire agreement between you and Vera Pelle regarding their subject matter and supersede prior understandings. Where the signed Client Agreement and these Terms address the same subject, the signed Client Agreement controls.

We may update these Terms from time to time. The current version is always posted at https://verapelleskin.com/terms with its effective date, and material changes are reflected by an updated effective date. Continued use of the Site or our services after an update takes effect indicates your acceptance. Changes to the signed release or waiver are made by re-issuing the Client Agreement in Square Contracts for signature — a website edit alone does not change what you have signed.

Questions about these Terms? Reach us through the contact form on verapelleskin.com, by phone at (832) 699-2049, or by mail at Vera Pelle Esthetics, Inc., 2200 Edwards St, Ste 305, Houston, TX 77007.

Message Us